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Terms & Conditions


1: Conditions

The Standard Warranty:
• Subject to limitations of use: 
• Domestic use: Up to 8 hours a day 
• Commercial use: Up to 8 hours a day
1.1. Must be applied for and registered with Welluck within 1 year of the initial purchase date from a Welluck authorised Wholesaler.
1.2. Applies only to new Products from the date of purchase from a Welluck authorised customer. The Extended Warranty  is not available to Products that were procured second hand, at an auction, or by any other means.
1.3. Is valid only if the date of purchase is verified by a valid invoice and the complete product is returned together with  the batch number upon making a claim.
2: Duration
The Warranty takes effect immediately after the end of the Standard Warranty period. Providing that the Extended  Warranty has been validly registered, it will continue for a further period of 3 years, bringing the combine Please note any claims made within the first 3
 years of purchase must  be made to the installer or supplying Wholesaler direct and not to Welluck.
3: Services
3.1. If upon inspection a faulty item is considered beyond repair, Welluck reserves the right at its sole discretion to provide the customer  with a new Product of equivalent specification.
3.2. Any Product repaired or replaced under the Warranty will be covered for the duration 
4: Exclusions
4.1. Welluck shall not be liable for the repair or replacement of any Product in the event that it has failed due to any of the following:
• Non-compliance with installation and safety regulations given in the installation instructions. 
• Faults caused by the installer through installation errors including, but not limited to, connection to an incorrect or unstable power supply. 
• If the Product has not been installed by a qualified electrician if applicable by law or regulation or as instructed by Welluck. 
• Inappropriate use or intentional damage by the owner or third parties. 
• Repairs carried out by parties other than a Welluck authorised representative. 
• External influences (e.g. weather, transit damage). 
• Use of non-approved parts such as lamps, care products and incorrect or third party supplied spare parts. 
• Accidental damage.
4.2. Welluck shall only be liable for repair costs carried out by Welluck’s approved technicians or authorised agents. If no fault can be found  for which Welluck is responsible, in accordance with the terms & conditions of the Warranty, Welluck reserves the right to  invoice customers with reasonable costs in accordance with Welluck’s rates.
4.3. Carriage costs of returned items are not covered by the Warranty.
5: Liabilities
5.1. Welluck shall not be liable for any unauthorised repairs or for any replacement fittings installed by an unauthorised installer.
5.2. Welluck shall not be liable for any loss of profit, or any special, indirect or consequential loss, or any costs, damages, charges, fees  or expenses except for liability that Welluck is not allowed to exclude by law.
5.3. Welluck’s total liability in connection with the provision of the Products shall be limited to 20% of the price paid by the customer for that Product.
6: Customer contact centre
6.1. In the event of any technical queries, customers are requested to contact the Welluck Technical Helpline for advice and, if necessary,  to arrange a suitable time for a visit from a Welluck authorised engineer. For the helpline please send email info@welluck.com.cn

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